Have you ever seen this message? If you began working for FCPS prior to February 2013 there is a good chance you have.
Not a history buff? Skip the why and scroll down to the how to fix part.
That’s when we changed over to using Office365. Prior to then we all (including students) had a SkyDrive (now called OneDrive) that was tied to our FCPS account. So, your email password was also your SkyDrive password. It was our first cloud storage solution from Microsoft. When we moved to Office365, Microsoft separated off the SkyDrive (hence forth called OneDrive) portion. Everyone still had a OneDrive account which could be accessed using your FCPS email, but no longer were they the same account.
This will make more sense in a minute.
At this point, when you changed your FCPS account password for using a computer and email, the password did not change for OneDrive. That was a sad day, but there was a reason. Your OneDrive became the consumer version that is available to the public. Eventually a new cloud storage system was setup for you (SkyDrive Pro) that is synced with your FCPS email account. This cloud storage is now called OneDrive for Business. We didn’t choose the name. I’m skipping over some technical stuff here because…well just because.
If you’re getting the message in the picture above its because you have a OneDrive account that uses your FCPS Email address and password from 2013 and you have an Office365 account, which includes OneDrive For Business, that syncs with your FCPS account password.
So, how do you stop Microsoft from asking this very annoying question every time you log onto a Microsoft site?? You associate your Microsoft (personal) account with a personal email address and remove your FCPS email address. You could also delete your personal Microsoft account, but since its doesn’t cost anything to have, why do that?
How To Fix
Follow these steps
NOTE: You will need access to your personal email account when you do this so if that’s Gmail, you won’t be able to access it on our network.
- Open a web browser and go to account.microsoft.com
- In the middle of the screen, click Sign in
- Enter you FCPS email address
- Enter your password
We are only at step 4 and we may have already fallen off the rails. If you haven’t been using your personal OneDrive account, then the password is whatever your FCPS email password was in February 2013. Umm……. Yeah, that could be tough to remember. If you can’t sign in then scroll down to the bottom of this post and follow the “Can’t access your account” directions. Then come back here.
- Click Sign In
- Click Your info in the top left corner of the screen
- Click Manage your sign-in email or phone number Now Microsoft needs you to verify you are who you say you are. Welcome to the cyber security world.
- Enter the part of your FCPS email address before the @
- Click Send Code
- You should get an email within a few minutes from “Microsoft Account Team”
- Enter the code from the email
- If asked “Tired of waiting for security codes” click No Thanks
Or do it. Your call.
- Click Add email
- Enter the personal email account you want to associate with your personal Microsoft Account
- Click Verify
- Click Send email
- Access your personal email account and look for an email from “Microsoft account team”
- In the email, click on the link under If you added this email address as an alias…
If you do this on a different computer, you may have to prove who you are again…fun!
- If you’ve verified your email and your screen still shows the “Send email” button, click Cancel
You should be back on the Manage your account aliases page now
- If the email address you enter still says Verify, refresh the screen.
- Next to your personal email click Make primary
- In the “Do you want to make this your primary alias” window, uncheck the Send me promotional… box.
- Click Yes
- Microsoft may make you provide your password again.
- Once back on the”Manage your account aliases” screen again, find your FCPS email address
- With great joy, click Remove
- On “Are you Sure” click Remove
You have now removed your FCPS email address from your personal Microsoft Account.
So now, you should not get the message in the picture example way back at the top of this post.
Can’t Access Your Account
- Follow steps 1-3 above
- Click Can’t Access Your Account?
- Choose I forgot my password
- Click Next
- Enter your FCPS email address
- Type in the letters and numbers shown on the screen
- Click Next
- In the “We need to verify your identify” page, choose your email address
- Enter your email address
- Click Send Code
- Check your email for a message from “Microsoft account team”
- Enter the security code
- Enter a new password in both boxes
- Click Next
- On the “Your account has been recovered” screen, click Next
- Go to Step 3 in How To Fix