“I can’t make a backup of an iPad because iCloud backup is disabled”

The last step in making an image of an iPad to send to other iPads is to make a back using iCloud. However, you may find that iCloud Backup is disabled/greyed out. This is due to a profile being applied to the iPad which is disabling the setting.

There are 2 ways to “fix” this issue. Both require you to logon to Meraki at dashboard.meraki.com

Option 1: Remove the tag from the iPad that is causing the restriction

  1. Log into the Meraki Dashboard
  2. Click on MDM > Profiles
  3. Determine which profile is disabling iCloud backup and which Tag is being used to assign this profile to devices.
  4. Click on Monitor > Clients
  5. Find the iPad and click the check boxnext to it
  6. Click on Tag at the top of the client list
  7. In the remove box type the Tagname you want to remove from the iPad. In this example the Tag is calledStudent.
  8. Click Remove
  9. Wait a few minutes and then the restrictions will be removed from the iPad including the iCloud backup restriction.
  10. After the backup is complete, add the Tag back to the iPad

Option 2: Temporarily change the profile setting to allow iCloud backups. Note: this option will affect all of your iPads that use the profile.

  1. Log into the Meraki Dashboard
  2. Click on MDM > Profiles
  3. Determine which profile is disabling iCloud backup and which Tag is being used to assign this profile to devices.
  4. Click on the Profile
  5. Click on Edit profile settings
  6. Under the iOS specific restrictions tab scroll down to the iCloud section
  7. Put a check in the box next to Allow backup
  8. Click theSavebutton
  9. Wait a few minutes and then the iCloud backup restriction will be removed from the iPad
  10. After the backup is complete, uncheck the Allow backup box and click Save

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