One of the easiest ways to find out what Chrome OS version a Chromebook is on is to press ALT + V while on the logon screen. This will make the version information show up in the top right corner of the screen. On an non-managed Chromebook, you will also see the serial number. This too is helpful information.
Unfortunately, once you are managing the Chromebook Read the rest of this entry »
The other day I was talking with a school administrator who wanted to move to using G Suite for everything. He said he made documents like newsletters using MS Publisher and wondered if Google had a program like Publisher. I told him yes, Google Slides. Now I know what your thinking. He didn’t say he wanted to make PowerPoint presentations. He said he wanted to make newsletters. Google Slides is a great tool for making slide presentations. For the past year and a half I’ve used it for all of my presentations. However, it can be used for more than just slide presentations. Read the rest of this entry »
The spring Kentucky Society for Technology in Education (KySTE) conference is Kentucky’s largest educational technology conference. It’s being held March 8th-10th in Louisville. The KySTE conference is an excellent opportunity to network with and learn from CIOs, TRTs, teachers, and technicians from across the state.
This year I’m excited to be presenting 3 sessions I’m calling the Google Admin Series. Read the rest of this entry »
Some of our schools are using Chromebooks 1:1. In these cases the assigned Chromebook is only used by one student. Some of our schools let students take them home while others do not. For these users we don’t force a log off when the lid is closed and Chromebooks remember the user the next time they log on. There are many benefits to allowing this, but one major downside. Read the rest of this entry »
There are times when it is necessary or convenient to reset a Chromebook back to factory settings. For example, you may find that a Chromebook is not receiving the same settings applied within the Google management console even though the Chromebooks are in the same OU. You may find the last sync date to be awhile back even though the Chromebook is constantly used. Another reason may be that you want to clear all the profiles off the Chromebooks for the next semester, quarter, or school year.
Whatever your reasoning, here’s how to do it. Read the rest of this entry »
Google regularly puts out updates for Chrome OS. If you come from the Microsoft Windows world like me, you may cringe at the thought of doing an OS update. You may wonder what’s going to break and how long am I going to have to wait before the update install is complete and I can use my computer again.
Chrome OS updates don’t work the same way as Windows updates. The updates download in the background and don’t install until the Chromebook reboots. The update happens almost instantaneously so you don’t see any slow down in the boot up time after the update. Read the rest of this entry »
In the last few weeks have had half a dozen Chromebooks sent to me for repair with a black screen issue. Indeed, when you pressed the power button you could tell that the screen was getting power, but you just saw a black screen and nothing else.
The good news is this was an easy fix. Basically the Chromebook needed a forced reboot. To force reboot a Chromebook press the Power button and the Reload button.
This forces the Chromebook to reboot. Remember the old PC reset buttons?
This may or may not fix your issue, but it’s definitely worth adding to your bag of troubleshooting tricks.